Terms & Conditions

As a registered Member of Little Emperors & Co. Ltd (“Member”), you agree to abide by these Terms and Conditions, and when ordering, or purchasing anything from a supplier of products or services (a "Supplier") you agree that these Terms and Conditions shall apply to your order. These Terms and Conditions shall prevail over any other terms and conditions in any form whatsoever 

 

1. DEFINITIONS 

      Benefits: the benefit made available to Members by Suppliers

      Booking Fee: the fee associated to bookings made on behalf of Members, depending on tier

      Member: the person registered to Little Emperors

      Membership Fee: the annual fee for membership, varying as per membership tier

      Membership Tier: Black, Gold and Travel, Ambassadorial, Guest and Trial

      Payment Card: card supplied by Member for membership fees, booking fees, payment for product and services, securing of hotels and restaurant bookings, and so on.

      Request: request placed by a Member with Little Emperors

      Services: the booking service provided by Little Emperors to its members as part of their Membership

      Supplier: the supplier engaged by Little Emperors on behalf of and as agent for a Member to provide goods and/or services to that Member

 

2. MEMBERSHIP RULES

2.1       All Membership applications are subject to verification and acceptance by Little Emperors at its sole discretion. Little Emperors will notify you in the event that your Membership application has been accepted. Should Little Emperors reject an application; there is no duty to disclose the reasons for doing so.

2.2       You agree to ensure you provide correct details when you apply for Little Emperors & Co. Membership and your failure to do so may invalidate your Membership. Your responsibility to provide accurate information is a continuing obligation and you must notify Little Emperors & Co. in the event that any information provided by you changes.

2.3       Your Membership is personal to you. You are responsible for ensuring that no one uses your Membership.

2.4       All reservations made should be for your personal use only. If you wish to appoint somebody to make reservations on your behalf, please provide their information to the Little Emperors Team.

2.5       Access to and use of the Members section of the Little Emperors & Co. website ("Site") is through a combination of user name and password and is reserved exclusively for Members. You are solely responsible for maintaining the confidentiality of your user name and password and you agree to notify Little Emperors & Co. immediately if you believe that there has been any breach of security (e.g. the unauthorised use of your name and password).

2.6      The Little Emperors & Co. Card Membership is only available to person over the age of 18. Any unauthorised or attempted use by person under the age of 18 will be null and void.

 

3. MEMBERSHIP FEES, CANCELLATIONS AND RENEWALS

3.1       Membership fees are communicated upon application and on the website prior to payment. 

3.2       You acknowledge that your payment of the Membership Fee constitutes your express request for us to begin to supply you with our services.

3.3       Your Membership fee is non refundable. However, Little Emperors & Co. may at its sole discretion elect to refund your Membership fee in whole or in part depending on the circumstances relating to the cancellation of any Membership.

3.4       Little Emperors & Co. reserves the absolute right to cancel or suspend your Membership (at its sole discretion) for any reason whatsoever. If Little Emperors & Co. cancels your Membership, it shall refund the balance of the annual Membership fee on a time apportionment basis in respect of the unexpired period to which the annual Membership fee relates.

3.5       Membership fees are due on acceptance of your Membership application and annually thereafter (“Renewal Date”). Membership fees are payable annually only and renewed automatically unless informed otherwise.

3.6       You authorise Little Emperors & Co. to deduct renewal Membership fees by your nominated payment card. If Little Emperors & Co. does not hold your payment details you will be contacted directly in order to renew your Membership.

3.7       Any increase or decrease to the Membership Fees will be notified to all members in advance of their renewal date.

3.8      Booking fees, set out by the membership tier, must be paid in full prior to use of the booking.

3.9       If you do not wish to renew Membership you must notify us within 30 days of your Renewal Date in which case you will receive a full refund of any renewal Membership fee paid provided that you have first returned to Little Emperors & Co. the Little Emperors & Co. Membership Pack.

3.10     If, during the course of your current membership, you wish to upgrade your membership to a higher tier, the difference in price will be calculated on a pro rata basis automatically via your profile.

3.11    Little Emperors may at your request purchase goods or services on your behalf. In the event that we act as a credit agent in this regard, you hereby authorize Little Emperors to deduct the credit sum from your payment card immediately.

 

4. MEMBERSHIP BENEFITS

4.1       As a Member of Little Emperors & Co., you are entitled to all of the benefits set out on our website. The descriptions of all benefits displayed have been approved by the relevant benefit Supplier.

4.2       As a registered Member of Little Emperors & Co., please note that Suppliers of benefits and the Benefits themselves are subject to availability and may change from time to time without notice.

4.3       Little Emperors & Co. aims to ensure that the benefits remain available at all times and are constantly negotiating new benefits to ensure that you receive maximum use of your Membership. If any of the benefits become unavailable, we will do all we can to ensure that prior commitments are honoured to the fullest extent possible, but shall not be responsible for any actions of Suppliers outside our actual control.

4.4       Members should always log into the website of Little Emperors & Co. to view the further details of each offer to ensure that they understand all the conditions of any offer.

 

5.  USING YOUR MEMBERSHIP

5.1       You are only entitled to benefits, once you have been accepted as a Member of Little Emperors & Co..

5.2       Little Emperors & Co. reserves the right to withdraw any of these Services and/or to refuse to supply the Services requested.

5.3       If Little Emperors & Co. is unable to deal with any request, the bookings team will inform you as soon as reasonably practicable.

5.4       Suppliers are responsible for providing you with the services, products and benefits you select.

5.5       Suppliers may impose their own terms and conditions and you are required to comply with these.

5.6       When ordering a product or service or accessing a benefit, you may be required to provide your Payment Card details. If you request and authorise Little Emperors & Co. to use your Payment Card in order to pay a Supplier for products or services, you acknowledge and agree that Little Emperors & Co. shall have no liability in respect of or be responsible in any way whatsoever in respect of the use of your Payment Card provided that Little Emperors & Co. acts in accordance with the instructions issued by you in relation thereto. You undertake that all details you provide to us for the purpose of booking, ordering or purchasing products or services are correct, that the Payment Card you are using is your own and that there are sufficient funds to cover the cost of the product or the service.

5.7       From time to time the procurement or provision of certain services, products or benefits may incur a Little Emperors & Co. handling charge (of which you will be notified) - in these cases you hereby authorise Little Emperors & Co. to debit your Payment Card with any such handling charges.

5.8       When ordering or booking a product or service or accessing a benefit by telephone, it is essential that members inform them that they are a member of Little Emperors & Co, and maybe asked to give their membership card details and show their valid membership card on payment.

5.9       When making purchases with our suppliers all members will be required to show their valid membership card and maybe asked to show valid identification.

5.10     Telephone calls to Little Emperors & Co. may be monitored or recorded for training and quality control purposes.

5.11      Services will be provided in English during normal business hours.

5.12     You acknowledge that Little Emperors & Co. reserves the right to accept commissions upon the supply of products and performance of services by any supplier.

5.13     Hotels

a)     Hotel cancellation policies are in line with those set by the hotels directly.

b)     Members are responsible for checking hotel and all booking confirmations are correct. Little Emperors & Co. is not liable for any errors made.

c)      Payment is made to the hotel directly on check out unless otherwise specified

d)     All hotel bookings require one member per room. Should you wish to book additional rooms, additional membership/partner cards are required. Should the member not be present at check out, the hotel has the right to charge the full rate and not the reduced Little Emperors & Co. negotiated rate.

 5.14     Restaurants and Clubs

a)     When you use the restaurant booking service you hereby authorize use of your Payment Card for any deposit which is forfeited as a result of late cancellation. Terms of cancellation are set out to you.

b)     Little Emperors reserves the right to deny restaurant requests from Members if Members repeatedly fail to honour their bookings or continuously violate cancellation policies.

c)      Admission of Members to any club premises is at all times at the sole discretion of the club Supplier and Little Emperors & Co. shall have no liability where a member is refused admission.

 5.15     Tickets

a)     Little Emperors & Co. may be able to obtain best or sold out event tickets though an agent partner. Please note that by requesting such tickets you acknowledge and agree to purchase tickets above face value and a service charge may be incurred.

b)     Little Emperors & Co. is not a seller of the tickets and not responsible for fulfillment of the order.

c)      All such tickets have their own terms and conditions, as do ticket agent partners, likely to include terms which state the sales are final and no refunds shall be issued.

d)     Little Emperors & Co. is not liable to provide refunds.

e)     In the event of the show being cancelled, refunds will be issued of  the face value of the relevant tickets.

f)       Little Emperors & Co. or its ticket agent partner will dispatch your tickets through delivery agents at standard rates. Please note that Little Emperors & Co. shall not be liable for any failure by delivery agents to deliver your tickets.

 

6. PLACING A REQUEST

6.1       Members may place requests by telephone, email or online. All cancellations and amendments need to be done via email. 

6.2       Little Emperors & Co. will endeavor to respond within one working day of the request unless otherwise specified.

6.3       If Little Emperors & Co. is unable or not obliged to deal with any request, it will inform the Member as soon as reasonably practicable.

6.4       Requests must be made by or on behalf of the registered member only.

6.5       You undertake that all details you provide to us for the purpose of booking, ordering or purchasing products or services are correct, that the Payment Card you use is your own and that you have sufficient funds to cover the cost of the product or service.

6.6       From time to time, the procurement of certain services, products or benefits may incur a service or handling fee, or booking fee depending on the membership tier, and you hereby authorize Little Emperors & Co. to debit your payment card with such charges or invoice you in respect of such fees or charges.

 

7. SUPPLIERS

7.1      Little Emperors & Co. shall communicate with Suppliers on your behalf unless it is deemed to be more appropriate for you to contact the Supplier directly.

7.2       Suppliers have the right to impose their own terms and conditions, binding upon you at the time of order.

 

8. LIABITITY

8.1       Little Emperors & Co. warrants to you that Little Emperors & Co. shall use its reasonable endeavors to provide the Services with reasonable care and skill and, as far as reasonably possible, in accordance with your request and instructions from time to time.

8.2      Where Little Emperors & Co. supplies you with any goods or services supplied by a third party, then Little Emperors & Co. is acting as your agent in sourcing the goods or services.

8.3      Little Emperors & Co. will use reasonable care in selecting the supplier and ensuring the order is placed in accordance with your wishes. For the avoidance of doubt, Little Emperors & Co. does not and will not provide any representations or recommendations in relation to any of the information and suggestions comprised within the Services.

8.4      You are deemed to be responsible for, and shall use your own skill and judgment as to, the quality, value and suitability of such information and suggestions in relation to deciding whether to enter into any contract with any third party for the supply of services or sale of goods.

8.5       Your contract for the purchase of products or services is made with the relevant Supplier only. Little Emperors & Co. acts as an agent for the Supplier and, unless expressly provided otherwise, all your rights and remedies are against the Supplier. Nothing in these Terms and Conditions is designed to give any other person any rights or remedies under the Contracts (Rights of Third Parties) Act 1999.

8.6      Your contract for the purchase of products or services is made with the relevant Supplier only. You agree that any contract entered into by you with any of the Suppliers is an independent contract. Little Emperors & Co. hereby disclaims any and all liability for any act or omission of any Supplier or any loss incurred by you as a result of any act or omission of a Supplier. Little Emperors & Co. will however do everything it reasonably can to assist you in any dealings you have with the Supplier.

8.7       Little Emperors & Co. accepts no liability for any losses or claims arising from any inability to access the Site or any failure to complete a transaction.

8.8      Little Emperors & Co. shall not be liable for any loss, cost, expense or damage of any nature whatever (whether direct or indirect) resulting from the provision of the Services or your reliance upon the information and suggestions provided by Little Emperors & Co. hereunder and the resulting supply of goods and services to you by any third party.

8.9      Little Emperors & Co. shall have no liability to you for any loss, damage, costs, expenses or other claims for compensation arising from requests or instructions supplied by you which are incomplete, incorrect or inaccurate or arising from their late arrival or non-arrival, or any other fault of you.

8.10    Little Emperors & Co. shall not be liable to you or be deemed to be in breach of these Terms and Conditions by reason of any delay in performing, or any failure to perform, any of our obligations in relation to the Services, if the delay or failure was due to any cause beyond our reasonable control.

8.11     Little Emperors & Co. aims to ensure that viruses (or other programs having adverse effects) do not reside on the Site, but Little Emperors & Co. accepts no responsibility in relation to this.

 

9. CHANGES TO THIS CLUB RULES

9.1       Little Emperors & Co. may vary these Terms and Conditions from time to time and will notify you of any changes in a timely manner. Notification can be either by The Site, email, post, The Newsletter or other personal deliverance service.

9.2       Your continued use of your Membership constitutes acceptance of the altered Terms and Conditions

 

10. COPYRIGHT

Little Emperors & Co. owns or is lawfully entitled to all of the copyright in this Site. All other intellectual property rights are reserved. This Site is for your personal use only - you may not use it for commercial purposes. You may only download to your personal computer for viewing purposes and print out a number of pages of this Site for your personal use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from this Site.

 

11. LINKS

Little Emperors & Co. assumes no responsibility for the contents of any other web sites to which the Site has links and shall not be held responsible or liable for any loss or damages caused or alleged to have been caused by use of or reliance on any content, products or services available on such hyperlinked sites. Little Emperors & Co. may not have control of such web sites. The inclusion of any hyperlinks to such other web sites does not mean that Little Emperors & Co. endorses the material on such web sites or has any association with the owner thereof.

 

12. APPLICABLE LAW AND JURISDICTION

12.1     These Terms and Conditions and your Membership with Little Emperors & Co. are governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the courts of England and Wales.

12.2     The provisions of the "Privacy Promise" shall apply at all times.

 

13. COMPANY DETAILS

Registered in England and Wales

Company No. 06785499

Little Emperors