Careers
Join the best in the business
From our London HQ to cities around the world, we believe in building experiences and a company that feel truly exceptional.
Current open roles
Join a team that’s redefining luxury from the inside out. See our open positions and find where your skills meet purpose.
Travel Advisor (7pm GMT start time)
We are looking for a knowledgeable, proactive Travel Advisor who can build trusted relationships with members through thoughtful, personalised service. You will support members from enquiry to booking and beyond, understanding what each trip means to them and combining luxury travel expertise with empathetic communication and careful follow-through. Working hours: 7pm GMT start Start date: February 2027
Key Responsibilities
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Effective management of bookings from enquiry, via our app or manually, through to booking and beyond.
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Maintain strong working knowledge of all active specialist suppliers across verticals, ensuring the best options are presented to members.
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Management of various inboxes, ensuring enquiries are dealt with efficiently and promptly.
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Address and resolve rate parity issues.
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Engage with Hotel Partners through both in-office and out-of-office events to continually improve product knowledge and strengthen relationships; attendance at some evening events is expected.
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Build lasting member relationships through relevant, thoughtful outreach and follow-up. Use your understanding of each member to suggest suitable travel opportunities and support repeat bookings without losing sight of their needs and preferences.
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Maintain accurate and up-to-date member and booking records within the CRM system.
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Understand the purpose of each trip, the member’s preferences and any concerns before recommending hotels and destinations. Explain why your recommendations suit that individual, using relevant travel history and recognising important occasions without making assumptions.
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Keep up to date with new hotel openings, luxury travel trends and competitor offerings to inform member recommendations.
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Respond personally when plans change or a member is disappointed. Acknowledge the impact, take ownership of practical next steps and provide clear updates, including a complete handover when an issue continues beyond your shift.
Requirements
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Minimum 4 years' experience in a travel advisory, luxury concierge, or high-end hospitality role, including prior experience as a travel consultant within a luxury tour operator or similar.
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Experience booking with DMCs, cruises, flights, and tailor-made itineraries and packages.
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Deep understanding of luxury hotels, destinations, and discerning clientele.
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Clear, empathetic written and verbal communication, with the ability to adapt your tone to the member, show understanding and explain recommendations and next steps accurately.
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Highly organised, solutions-driven, and able to multitask in a fast-paced environment.
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In-depth knowledge and understanding of GDS (Amadeus) and CRM systems.
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Strong interpersonal skills, discretion, and relationship-building.
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Exceptional time management.
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ATOL / ABTA knowledge is desirable but not essential.
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Please note: This position has a planned start date of February 2027. We are welcoming applications now ahead of the anticipated start date.
Accounts Assistant
You will keep our high-volume shared mailbox covered and under control, making sure every email is dealt with promptly. You will also record commission payments on the CRM and prepare purchase invoices for the accounting system.
Key Responsibilities
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- MAILBOX MANAGEMENT (MAIN FOCUS)
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• Monitor the shared mailbox throughout the working day so it is always covered
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• Deal with all new emails in a timely manner, either resolving them or passing them to the right person
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• Prioritise urgent and time-sensitive messages
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• Keep the inbox organised, with nothing left unanswered or unassigned
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- COMMISSION PAYMENTS
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• Enter commission payments accurately on the CRM
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• Process and deal with any payment links that come in
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- PURCHASE INVOICES
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• Check each purchase invoice is correct before it goes further
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• Send verified invoices to the accounting system’s auto entry, ready for processing
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• Query or return any invoice that looks wrong rather than passing it on
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COVER AND AVAILABILITY
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• Work all UK bank holidays
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• Take a day off in lieu during the same week as each bank holiday
Requirements
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Strong attention to detail, especially with figures and invoices
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Able to work through a high volume of emails without letting anything slip
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Good written communication and a professional tone
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Well organised, reliable and able to work independently
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Comfortable with a CRM and accounting or invoicing software (training given)
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Previous admin, finance or mailbox management experience is an advantage
Group Travel Advisor
London – 4 days in the office 1 day from home As our new Group Travel Advisor, you will lead the development of group travel at Little Emperors, from securing preferential rates with our hotel partners to managing every group booking through to completion. This is a newly created role at the heart of our growth plans, giving you the opportunity to build strong hotel relationships and shape how we serve group travellers. You will understand the purpose and personal significance of each group trip, from family celebrations to corporate retreats, and help organisers feel supported throughout. You will combine careful coordination with thoughtful, personalised communication for members, guests and MyLERs.
Key Responsibilities
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Negotiate and contract group rates with hotel partners for weddings, family celebrations, corporate retreats and other group travel.
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Manage group bookings from initial enquiry through to confirmation, ensuring accuracy in room allocations, rates and any special requirements.
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Build and maintain strong relationships with hotel partners to secure the best possible group terms and added value benefits for members.
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Listen to members and MyLERs to understand the occasion, the organiser’s priorities, the group’s different needs and any concerns. Turn this understanding into tailored proposals that explain why each option suits the group.
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Track group booking deadlines, deposits, rooming lists and final payments to ensure smooth delivery for every group.
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Identify and develop new group travel opportunities, working closely with the wider team to grow this area of the business.
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Stay up to date with group rate structures, contracting terms and hotel policies across the Little Emperors hotel portfolio.
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Take ownership of issues before, during and after the group’s stay. Acknowledge the impact on the organiser and guests, coordinate practical solutions with hotels and colleagues, and provide clear updates and realistic expectations throughout.
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Anticipate the details that will help the group feel looked after, including relevant room preferences, accessibility requirements and celebration requests. Confirm arrangements with suppliers and distinguish confirmed benefits from requests.
Requirements
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Minimum 5 years' experience in group travel, hotel contracting, luxury travel advisory or high-end hospitality, including prior experience as a travel consultant within a luxury tour operator or similar.
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Experience booking with DMCs, cruises, flights, and tailor-made itineraries and packages.
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Confident negotiator with strong commercial acumen and hotel relationship-building skills.
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Excellent organisational skills, comfortable managing multiple group bookings and deadlines at once.
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Clear, empathetic written and verbal communication, with the ability to adapt your approach to organisers, members, guests and hotel partners, manage differing expectations and explain sensitive constraints thoughtfully.
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Experience with GDS (Amadeus), CRM or hotel contracting systems.
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Strong knowledge of luxury hotels, destinations and group travel dynamics such as weddings, incentive travel or family celebrations.
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ABTA knowledge desirable but not essential.
MyLER - Independent Travel Consultant
Little Emperors are currently recruiting MyLERs (Independent Travel Consultants) and offering entrepreneurial individuals the opportunity to grow their own travel business and maximise their earnings whilst being affiliated to the leading technology focused luxury travel company.
MyLERs can expect to benefit from
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A competitive and rewarding commission structure
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Flexible working – work from home on your own schedule
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Unparalleled access to luxury hotels through Little Emperors direct contracts, elite hotel status and Virtuoso
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Integration with the Little Emperors leading technology platform for ease of booking and client management
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Curated onboarding and training delivered by Little Emperors, hotel partners and Virtuoso
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A welcoming culture and dedicated support team
Why MyLER?
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Technology: Our cutting-edge technology equips you with tools designed to increase efficiency and scalability, whilst streamlining your business processes, freeing up your time to focus on creativity, learning, and delivering outstanding service.
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Knowledge: Through our comprehensive tutorials, virtual and in-person training sessions, detailed onboarding, ongoing support, and extensive product insights, you'll be equipped with the expertise and confidence needed to excel with your clients.
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Relationships: With over a decade of experience, we’ve built exceptional partnerships with over 5,000 luxury hotels and travel suppliers, whilst cultivating a supportive community among MyLERs, ensuring you thrive within our network.
Flight Specialist
The Flight Specialist will be responsible for managing all aspects of air travel for MyLERS and Little Emperors members, ensuring smooth, efficient, and luxurious flight arrangements. They will liaise with air partners and internal teams to deliver exceptional and bespoke travel experiences. The role demands attention to detail, excellent knowledge of air operations, strong negotiating skills, and an exceptional customer service mindset. You will understand what each journey means to the member and communicate with empathy, especially when travel is disrupted or time-sensitive. You will offer relevant options, explain their implications clearly and keep members informed without promising arrangements that have not been confirmed.
Key Responsibilities
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Research and source the best air travel options (across all cabins and fare types) to meet client requirements in terms of luxury, timing, cost, and comfort.
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Manage flight bookings from enquiry to ticketing and post-travel follow-up, including changes, cancellations, and delays.
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Listen to members and MyLERs to understand the purpose of the journey, personal priorities and any concerns, alongside seating, dietary, accessibility and connection requirements. Use this understanding to recommend suitable flight options and coordinate relevant requests.
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Collaborate with Travel Advisors to integrate air travel with the rest of the trip seamlessly.
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Monitor schedules and respond proactively to disruptions. Acknowledge the impact on the member, check available alternatives and fare conditions, explain the trade-offs and provide a clear next update while arrangements are being confirmed.
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Maintain knowledge of and be familiar with air regulations, visa requirements, travel advisories, be ATOL and ABTA compliant.
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Use GDS (Sabre preferred), Consolidators and OBTs to compare fares and options, file fares, and manage bookings.
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Track and manage costs, margins, and yield on air bookings; ensure profitability while maintaining quality.
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Take ownership of member communication through flight changes and cancellations, using a calm, personal and reassuring approach. Coordinate with airlines, suppliers and Travel Advisors, and escalate decisions outside your authority promptly.
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Source competitive fares using GDS (Sabre) and consolidators (e.g., Lime, Aviate, Chartwell), maintaining strong airline/partner relationships for added value.
Requirements
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Strong GDS knowledge (Sabre) and familiarity with ATOL/ABTA compliance.
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3+ years’ experience in either a TMC, Travel Agency or other flight booking role.
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Familiar with all fare types and fare families, experience working with NDC, NET,Published and Tour Fares.
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Ability to demonstrate empathetic communication and sound judgement during flight disruption, including explaining costs, availability and ticket restrictions clearly while helping the member understand their options.
Senior Travel Advisor
The Senior Travel Advisor will lead on the most complex and highest-value requests received by the Little Emperors travel team, from members and MyLERs alike, including multiple-room bookings, multi-component itineraries, and our growing Events & Experiences offering. Working from enquiry to booking and beyond, they will act as a senior point of escalation within the team, set the standard for service and booking quality, and mentor Travel Advisors. The role demands deep luxury travel expertise, commercial awareness and the judgement to understand what matters personally to each member. You will set the standard for empathetic, discreet communication and thoughtful service, particularly during complex requests, important occasions and disrupted plans.
Main Duties & Responsibilities
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Lead on the more complex and higher-value incoming member and MyLER hotel requests, including multiple-room bookings, via our app or manually, from enquiry and quotation through to booking, travel and post-stay follow-up.
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Book events and experiences for members, from quoting through to securing the reservation with specialist suppliers.
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Drive member engagement by proactively reaching out to members with tailored recommendations, new hotel openings and offers to generate new bookings, encourage repeat travel and maintain member loyalty.
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Curate complex, multi-component itineraries combining hotels, DMCs, flights, rail, transfers and experiences, tailored to each member's preferences and travel history.
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Work with hotel and supplier contacts to secure upgrades and added-value benefits for members, and address and resolve rate parity issues.
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Take ownership of complex member complaints and supplier disputes with the Operations Lead. Listen to understand the impact on the member, acknowledge their concerns, agree practical next steps and provide clear updates through to resolution.
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Act as a senior escalation point and coach Travel Advisors in booking quality, emotional connection and personalised member communication. Review real examples, give specific feedback and help colleagues combine empathy with accurate advice and realistic commitments.
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Contribute to and maintain the team's Best Practice documentation, identifying gaps and proposing improvements to processes, tools and the member experience.
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Responsible for own KPIs, including revenue, conversion and member satisfaction, and for upselling ancillary services such as transfers, flights and experiences.
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Engage with Hotel Partners and suppliers alongside the Partnerships team, including attending in-office and out-of-office events, with some evening events expected.
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Maintain accurate and up-to-date member and booking records within the CRM system, and keep ahead of new hotel openings, luxury travel trends and competitor offerings.
Requirements
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Minimum 6 years' experience in a travel advisory, luxury concierge or high-end hospitality role, including at least 3 years as a travel consultant within a luxury tour operator, TMC or similar.
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Proven experience managing complex and multiple-room bookings.
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Experience booking luxury experiences, events or private touring with DMCs and specialist suppliers.
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Extensive experience booking DMCs, cruises, flights, and tailor-made itineraries and packages.
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Proven track record of handling high-net-worth and VIP clients, and of meeting or exceeding revenue targets.
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Experience training or mentoring junior team members, and confidence handling complaints and supplier disputes.
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Expert knowledge of luxury hotels, destinations and the expectations of discerning clientele.
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Strong working knowledge of GDS (Amadeus) and CRM systems.
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Excellent written and verbal communication, with evidence of adapting your tone to the member, handling sensitive conversations with empathy and maintaining accuracy and discretion under pressure.
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Highly organised, solutions-driven and calm under pressure in a fast-paced environment.
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Strong interpersonal skills, discretion and relationship-building.
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Good working knowledge of ATOL / ABTA requirements.
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A second language is desirable
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Evidence of coaching colleagues to improve member service, including how they listen, personalise their response, take ownership and manage expectations when the preferred outcome cannot be delivered.
Reservation Specialist
We are looking for an experienced, self-motivated Reservation Specialist to join our growing team. You will manage hotel reservations and quotations from start to finish, delivering personalised, accurate and discreet service to our members. This is a role for someone who takes full ownership of their work, gets every detail right the first time, and enjoys being part of a close, supportive team. You will build trust by understanding what each stay means to the member, recognising important occasions and responding thoughtfully when plans change. Your communication will be personal, reassuring and clear, with accurate next steps and realistic expectations.
Main Duties & Responsibilities
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Manage hotel reservations once the booking is confirmed, including amendments, cancellations and any special requests from guests.
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Review every booking detail thoroughly before confirmation to ensure complete accuracy.
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Proactively check upgrade availability with hotels and secure the best possible room for each member.
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Process booking payments securely and accurately, including deposits, balances and refunds.
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Liaise with hotel partners to reconfirm benefits and resolve reservation issues. When a member raises a concern, acknowledge its impact, take ownership of the next steps and keep them informed until the issue is resolved or handed over to the appropriate colleague.
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Maintain precise reservation records and documentation across our systems.
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Personalise each interaction around the member’s preferences, occasion and concerns. Use relevant booking information to make requests thoughtfully, while respecting privacy and avoiding assumptions about what the member wants.
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Prioritise a varied workload and meet deadlines in a fast-paced environment.
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Provide clear updates on what has been confirmed, what is still being checked and when the member can expect to hear from you. Escalate promptly when a solution falls outside your authority.
Requirements
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A minimum of 3 years' experience in hotel reservations, as a travel agent or in a similar travel booking role.
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Exceptional attention to detail, with a consistently accurate approach to bookings and records.
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Able to work independently, use sound judgement and recognise when to seek support or escalate a reservation issue.
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A genuine team player who communicates openly and supports colleagues.
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Excellent spoken and written English; additional languages are a plus.
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Strong knowledge of the hotel and luxury travel industry.
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Proficiency in MS Office and the confidence to learn new booking systems quickly.
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Experience working with Amadeus GDS is a plus.
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Outstanding organisational and time management skills.
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Demonstrated ability to listen with empathy and adapt your written and spoken communication to the individual, including when a member is disappointed, worried or celebrating an important occasion.
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Standard Terms
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Flexible shift patterns apply.
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Candidates must be willing to work evening shifts, weekends and public holidays as required.
AI Specialist
As an AI Specialist, you will lead the practical implementation and optimisation of AI tools across Little Emperors. You will build and manage team-specific assistants, organise company knowledge bases, connect internal systems and create automated workflows that make every department more effective. This is a hands-on implementation role for someone who can set up and embed AI systems—not simply use conversational AI tools. You will translate business needs into reliable, secure and accessible solutions, then help colleagues adopt them confidently.
Main Duties & Responsibilities
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Lead the implementation and ongoing optimisation of Claude and Notion across the business.
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Build team-specific AI assistants, connect company knowledge bases and automate processes across departments.
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Connect AI solutions with SharePoint, Google Drive, Chrome, Notion, Figma and Klaviyo.
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Set up, configure and manage AI tools, assistants, collaborative workspaces, integrations and user permissions.
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Onboard colleagues and deliver department-specific training on effective and responsible AI use.
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Maintain an accurate, up-to-date bank of prompts, assets and design-system resources.
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Support and optimise research for each department, including competitor research.
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Research, test and implement new AI tools independently, documenting workflows and recommended practices.
Requirements
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Passionate about AI, technology, automation and finding smarter ways of working.
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Strong practical familiarity with Claude and Notion in a business environment.
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Experience setting up, configuring and managing AI tools, assistants and collaborative workspaces.
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Familiarity with Claude integrations and Notion databases, templates, workflows and automations.
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Experience connecting platforms and building automated workflows.
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Strong understanding of SaaS platforms, integrations, system administration and user permissions.
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Highly organised, proactive and naturally solutions-oriented.
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Able to translate business requirements into practical technology solutions.
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Excellent communication skills and the ability to train and support non-technical colleagues.
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Ideal Attributes
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Experience with ChatGPT, Microsoft Copilot and other AI productivity platforms.
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Coding experience.
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Building AI-powered workflows with Claude and Notion, including connected knowledge bases, internal assistants and cross-department process automation.
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What we offer
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22 days' annual leave plus bank holidays
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BUPA private medical insurance after one year of service
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Learning and development sessions every two months
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Access to quarterly professional development workshops
Partnerships Manager
We're looking for a commercially minded Partnerships Manager to grow our hotel and non-hotel product partners, including experiences and events. Reporting to the VP of Partnerships and managing the Partnerships Executive and Assistant, you will turn our strategy into results for our MyLER network and B2C members, within a fast-growing travel-tech company.
Main Duties & Responsibilities
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Manage and grow a portfolio of hotel and non-hotel product partners, including experiences and events.
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Negotiate and secure rates, benefits, commission and commercial terms across the portfolio, and sign off non-standard terms.
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Own the partner pipeline and growth plan, delivering against agreed KPI targets across the team.
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Turn departmental objectives into individual targets and quarterly plans.
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Track partner acquisition, onboarding, production, engagement and retention, and drive performance across existing partnerships.
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Work with internal teams to make sure new partnerships launch and activate effectively.
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Own partner relationships end to end, from day-to-day queries to escalations, keeping partner management processes consistent.
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Host supplier meetings, office visits and partner calls, and represent Little Emperors at trade shows and industry events.
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Manage relationships with representation companies and wider industry contacts.
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Flag gaps in team capacity, systems and reporting.
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Deliver a concise monthly report to the VP of Partnerships on portfolio performance, opportunities and recommendations.
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Directly manage, coach and develop the Partnerships Executive and Assistant.
Requirements
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6+ years' experience in partnerships, commercial or supplier management within luxury travel, hospitality or travel-tech.
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Proven experience leading a team, with a track record of hitting team targets.
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Strong commercial and negotiation skills, with sound judgement on terms.
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An established senior industry network and a genuine passion for luxury travel.
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Confident with performance data, KPIs and GDS, and presenting to senior leadership.
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Claude AI proficiency required, with strong Notion skills and an AI-first approach to productivity. Prioritise modern AI tools over traditional Microsoft Office products.
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What We Offer
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22 days' annual leave plus bank holidays
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BUPA private medical insurance after one year of service
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Regular learning and development sessions
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Access to quarterly professional development workshops
Memberships Assistant
The Membership Assistant is the first point of contact for our members, looking after the day-to-day running of membership so every member feels well looked after. From answering member enquiries to keeping records, payments and gifting in order, you make sure members receive a premium experience at every step. Working with the Membership Manager and the CRM Manager, you will also gather the feedback and insight that helps us improve how we engage and retain our members.
Main Duties & Responsibilities
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**Member Care
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Manage the membership inbox as the first point of contact, responding to members prompt
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and warmly.
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Pick up replies from our automated member communications, including welcome, first booking a
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renewal messages.
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Hold retention conversations with members who want to cancel, supported by the CRM Manager.
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Proactively contact lapsed and existing members to re-engage them and highlight relevant benefits or ti
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upgrades, agreeing with the CRM Manager which outreach is personal and which is automated.
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Follow up with prospective members who have enquired but not yet joined.
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Respond to member reviews, including on Feefo.
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Proactively call members to build relationships, understand their needs, support onboarding and
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engagement, and identify opportunities to strengthen their membership experience.
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**Membership Operations
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Process cancellations and log the reasons accurately.
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Follow up with members whose subscription payments have failed.
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Manage member-to-member gifting requests, sending payment links and linking payments to the
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correct account.
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Manage the gift card inbox and process gift cards from purchase through to redemption, following the
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agreed process and keeping accurate records.
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Keep member records accurate and consistent across the CRM and Stripe, updating both whenever
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details change.
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Support regular data checks and help keep member segments and audience data accurate.
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To apply please send your CV to talent@littleemperors.com
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Handle referral follow-ups and member account fixe
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**Member Engagement
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Deliver the surprise and delight programme for our most valued members.
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Come up with new ideas that bring our core values to life for members.
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Support the delivery of the bespoke communication plan for the top 10% of members in the top tier,
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enhancing their experience and increasing retention.
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Support the CRM Manager with automated campaigns that enhance each member's experience.
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Identify high-value lapsed members, develop ways to re-engage them and track the results.
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**Insight & Feedback
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Collect member feedback from the inbox, reviews and cancellation reasons, and share it with the
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Membership Manager for the monthly feedback review.
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Track and report on the referral programme.
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Support competitor research on membership programmes.
Requirements
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Experience
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Experience in a customer service, membership, hospitality or administrative role, ideally with a premium or luxury brand.
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Some experience using a CRM system; experience with Stripe or other payment systems is a plus.
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**Skills & Qualities
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Warm, clear written communication, with a natural sense of premium service.
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Strong attention to detail and accuracy.
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Highly organised, able to manage a busy inbox and competing tasks.
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Calm and discreet when handling sensitive member matters.
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Curious and keen to learn about luxury travel and our members.
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A proactive team player who spots issues and suggests improvements.
Social Media Lead
The Social Media Manager is responsible for shaping and delivering Little Emperors’ social media strategy, developing relevant and engaging content that reflects the brand, resonates with each audience a supports wider marketing and commercial objectives. The role combines creative thinking, cultural awareness and platform expertise to identify content opportunities, develop channel-specific ideas a ensure a distinctive and consistent social presence across consumer and trade channels. Alongside leading organic social, the role owns paid social strategy and campaign management, using audience insights, performance data and ongoing optimisation to strengthen brand awareness, engagement and commercial impact.
Main Duties & Responsibilities
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Strategy & Planning
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Own channel strategy across our chosen social platforms, defining platform priorities, audience objectives and growth targets.
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Lead content strategy, setting the editorial direction for social output in alignment with brand, marketing and commercial priorities.
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Define the role and identity of each channel, ensuring content, tone and approach are tailored to intended audience, particularly across consumer and trade channels.
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Collaborate with Head of Brand & Marketing Director on organic social strategy and the integration of social activity into wider marketing plans.
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Manage the social media calendar, ensuring activity is planned around key campaigns, seasonal moments, hotel launches, events and product developments.
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Conduct ongoing competitor and trend monitoring, translating relevant insights into actionable opportunities for the brand.
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Creative & Content
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Develop channel-specific content ideas and creative concepts, balancing brand storytelling, audience interests, cultural moments and commercial priorities.
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Shape creative direction for social content, ensuring ideas are distinctive, relevant to Little Emperors and appropriate to each platform and audience.
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Brief the content team on creative requirements, ensuring assets are aligned with the content strategy and tailored to platform-specific format
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Stay on top of platform-native formats, emerging trends and cultural moments, translating relevant opportunities into timely, engaging content.
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Spot content opportunities across the business, particularly around hotels, travel, people, events and experiences — and proactively bring ideas to the team.
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Paid Social
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Own paid social across relevant platforms, managing campaign setup, audience targeting, budget allocation and creative briefing
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Plan and deliver paid social campaigns that support wider marketing objectives, ensuring targeting, messaging and creative are appropriate to the audience and campaign goals.
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Track paid performance against agreed KPIs, testing and optimising creative, targeting, placements and spend to improve campaign effectiveness and return on investment.
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Report on paid social performance, sharing clear insights and recommendations to inform future campaigns and investment.
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Operations & Reporting
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Own social performance reporting, delivering regular insights on organic and paid performance, engagement trends, audience growth and channel effectiveness.
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Define and monitor channel KPIs, ensuring performance is measured against agreed objectives and wider marketing goals.
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Use social analytics, social listening and audience insights to refine content themes, creative formats a publishing schedules, driving continuous improvement.
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Own social profile and account management, ensuring bios, cover images, platform assets and channel information remain current and on-brand.
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Oversee the scheduling and publishing process, ensuring content is approved, delivered accurately and published in line with the social calendar.
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Community & Culture
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Lead community management across channels, monitoring sentiment, responding to interactions and maintaining a positive, engaging and on-brand presence.
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Develop and manage the staff social advocacy programme, establishing guidelines and encouraging team participation to extend brand reach.
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Oversee user-generated content (UGC) collection in collaboration, coordinating the sourcing, review and approval of traveller content for use across channels.
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Monitor audience conversations and emerging platform opportunities, identifying relevant ways to strengthen engagement, brand relevance and community participation.
Requirements
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Social media expertise: Strong understanding of Instagram, LinkedIn and their respective audiences, formats, algorithms and best practices, with the ability to adapt approaches to each channel.
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Creative thinking: Able to develop relevant, engaging content ideas that balance brand storytelling, audience interests, cultural moments and commercial priorities.
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Editorial judgement: Strong understanding of what makes content distinctive, timely and appropriate for the brand, channel and intended audience.
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Strategic thinking: Able to translate wider marketing objectives into clear social strategies, content priorities and measurable goals.
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Data analysis and reporting: Confident interpreting analytics, identifying meaningful trends a
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translating performance data into actionable recommendations.
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Paid social expertise: Understanding of campaign setup, audience targeting, creative testing, budget allocation and performance optimisation across paid social platforms.
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Brand guardianship: Able to maintain a consistent brand identity while adapting content and tone to different platforms and audiences.
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Commercial awareness: Understands how social activity contributes to brand awareness, audience engagement, customer acquisition and wider business objectives.
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Community engagement: Strong communication skills and an understanding of audience interactions, sentiment and opportunities to build meaningful engagement.
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Organisation and prioritisation: Able to manage multiple channels, campaigns, budgets and deadlines while balancing planned activity with reactive opportunities.
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Luxury travel awareness: A genuine curiosity about luxury hotels, destinations, travel trends and cultural moments that can inform relevant and compelling content.
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Content eye: Has a strong understanding of what makes a good image, story or piece of content for Little Emperors — and brings this perspective to content planning, creative direction and every piece of social output.
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Collaboration and initiative: Proactive in working across teams, identifying opportunities and turning insights into practical improvements.